Status Update: AO3 is A-OK, Be Back Soon!!

[francescacoppa.livejournal.com]

Edited to add: The OTW Board has amended this post and would like to apologize for the previous wording. It was offensive and insensitive, and we extend our deepest regrets for the poor choice of words and the offense they caused.

This is just a quick message to say that, due to a typo in our DNS, the Archive of Our Own is currently offline for some users. The error has already been fixed but it may take as long as 7 hours to propagate through the system. However we were not hacked or anything and we hope to be up as soon as possible. (Systems is telling us that this was a test of our communication and response teams...oh, wily wily Systems! Also typing is hard!)

We are sorry for the inconvenience and for any alarm. Also, it would be best not to click any links or submit any personal information to any unfamiliar sites.

Systems will have a fuller report on the problem soon for those who want the dirty details. Otherwise stay tuned and thank you for your patience!

Comments

[izzybeth.livejournal.com]

oh, that's a relief! i was so confused (and a bit freaked out as well)! thanks for letting us know.

[francescacoppa.livejournal.com]

You are welcome! I was freaked out too, but it was all fixed by the time I even got there. Just it takes a while for all the computers to talk. :D

[saeto15.livejournal.com]

I'm having an issue with being redirected to a spam site whenever I try to access AO3. It's happened on both my PC and Mac laptop, and only when trying to access your site, so I'm pretty sure that's where the problem is.

[francescacoppa.livejournal.com]

Hi, yes, we know; it was a mistaken DNS code and though it's been corrected, apparently it will take a while to correct on all computers. Stay tuned--the problem is totally on our end, but the site should be up soon.

[trobadora]

Oh, so that's what's going on! AO3 never stopped working normally for me, but someone on my flist was talking about this. I thought it must be on her end. Glad to know the real reason!

[francescacoppa.livejournal.com]

FWIW it may yet STOP working and then START again--the tech people tell me there's basically going to be a ripple as various servers get first the wrong address and then the right one. So it may yet go wrong for you and for more people before it goes right alas.

[flimsy.livejournal.com]

Hi! Could this be the reason that I'm being transferred to a Spam-Site (http://viewster.com/splash/action-trailers-3.html?utm_source=affinity&utm_medium=testads&utm_campaign=AffinityAT2-52664&Subid=52664) whenever I try to access the archive? Otherwise I would have to contact my internet provider.

Thanks for the info!!

[saeto15.livejournal.com]

That is the reason, it's happening to me too, though I was able to access the site a few times in the past hour without issue. It looks like it'll clear up soon.

[ultrahotpink.livejournal.com]

I received my invitation to join three days ago after waiting for three months... Was it legit?

[lucyrp.livejournal.com]

Hi!

Yes - the problem didn't actually expose our servers or data at all, it just created a wrong address when people tried to access the site. So your invitation should be fine, and now the problem is resolved it will be fine to sign up!

Apologies for any alarm caused.

Lucy
AD&T / Communications / Support