The issues, though, went a little deeper than users' resistance to change -- the documentation was lacking, and the deploy was somewhat hurried, limiting the ability of our testing, support, and other staff to do their jobs, and making the process harder than necessary, both for our volunteers as well as for our users.
As a result, many volunteers were put in a position where they felt personally liable for larger organizational or group-level errors; this is why we, as a Board, felt it was necessary to acknowledge their distress and to respect their very hard work. They addressed many of the problems and corrected them within 48 hours - we are grateful for their efforts, and wish to apologize for the necessity.
no subject
I'm glad you're not displeased with the changes!
The issues, though, went a little deeper than users' resistance to change -- the documentation was lacking, and the deploy was somewhat hurried, limiting the ability of our testing, support, and other staff to do their jobs, and making the process harder than necessary, both for our volunteers as well as for our users.
As a result, many volunteers were put in a position where they felt personally liable for larger organizational or group-level errors; this is why we, as a Board, felt it was necessary to acknowledge their distress and to respect their very hard work. They addressed many of the problems and corrected them within 48 hours - we are grateful for their efforts, and wish to apologize for the necessity.
hele (OTW Board)