Spotlight on Support: AO3 ticket stats

[lucyrp.livejournal.com]

This is going to be a very boring post. It's going to be full of numbers, and graphs, those things that I may or may not have spent many years at school colouring in with lovely coloured pencil without understanding them much (because I was apparently too much of an innocent mind to turn them into rude, crude approximations of things not related to mathematics except in the most abstract sense), and yet, these will be very easy to understand numbers. I am not a statistician, nor are the levels of data I have access to very deep. What I am is a member of the Support Committee with a curiosity about the numbers and types of tickets that pass through our hands, and who decided to add up the numbers one day and turn them into graphs. That was last year, and somehow the lure of the bar chart means that I have continued to collate information through to where we are right now, having just finished the second quarter of 2012.

In this post, I'm going to summarise the types of tickets received, what categories they fall under, and the general trends we witness. But first, some explanation of the process.( Read more... )

Spotlight on Support: AO3 ticket stats

[lucyp]

This is going to be a very boring post. It's going to be full of numbers, and graphs, those things that I may or may not have spent many years at school colouring in with lovely coloured pencil without understanding them much (because I was apparently too much of an innocent mind to turn them into rude, crude approximations of things not related to mathematics except in the most abstract sense), and yet, these will be very easy to understand numbers. I am not a statistician, nor are the levels of data I have access to very deep. What I am is a member of the Support Committee with a curiosity about the numbers and types of tickets that pass through our hands, and who decided to add up the numbers one day and turn them into graphs. That was last year, and somehow the lure of the bar chart means that I have continued to collate information through to where we are right now, having just finished the second quarter of 2012.

In this post, I'm going to summarise the types of tickets received, what categories they fall under, and the general trends we witness. But first, some explanation of the process.( Read more... )